Monday, September 27
Building Your Customer Connections
10:45 am – 12 pm | Room 231
Deflate, Relate, Elevate: How to Create Magic Out of Mayhem
A connected work culture promotes communication, ownership, action, and loyalty. However, even with the best laid plans, disconnects happen. Learn how you can apply the Deflate, Relate, Elevate formula to better connect with customers and employees without giving away the store or your sanity. Presenter Erin O’Malley finds that no matter how much people insist their problems are unique, the traits that connect us all are universal.
9:15 – 10:30 am | Room 235
Maintaining Your Momentum
Throughout the pandemic many independent home improvement businesses picked up a greater share of customers who rediscovered the value of shopping local. Now’s the time to continue building on that momentum. In this session, buy-local experts Dan Tratensek (NHPA) and Bill Brunelle (Independent We Stand) share ideas on how you can strengthen your new customers’ loyalty while reinforcing your unique local brand.
Strengthening Your Financial Foundation
10:45 am – 12 pm | Room 233
Blueprint for Growth
There is no greater loss than opportunity left uncapitalized. Rod Bristol, fellow entrepreneur and a mergers and acquisitions specialist, explores the strategic financial decisions and business milestones required to accelerate profitable growth. We will practice assessing potential growth opportunities so you can develop your 2022 growth plan with intentionality and confidence.
10:45 am – 12 pm | Room 237
Understanding New Tax Proposals & Business Succession Planning
Learn how you can best position your business when the tax laws change and determine if you have the right type of buy/sell agreements, valuations, trusts, and life insurance policies to be set up for success. Leon and Terrance Resnick, owners of a leading business planning firm, will help you discover ways your business can continue to prosper.
Developing a Dynamic Team
10:45 am – 12 pm | Room 240
How to Retain and Inspire Your Team with Confidence
Join Kendra Prospero for a practical perspective on how to successfully onboard great employees and keep them motivated daily. Her own company has maintained zero turnover for the last six years as a direct result of these strategic skills. This is a no-nonsense, no-fluff workshop that will inform and inspire you to get working again.
9:15 am – 10:30 am | Room 240
Recruiting and Hiring the Best
In today’s competitive job market, it’s more important than ever to make sure you’re getting in front of as many qualified applicants as possible. Attend this session to make sure you have a plan to market your openings. Do it Best Human Resources Generalist Ryan Cooley will share best practices to make sure you have a comprehensive understanding of all the right ways to hire the right people.
1:00 pm – 2:15 pm | Room 231
Connected Conversations: Coaching for Change
Discover how you can bring intention, impact, and input to conversations to create agreement and implement behavior change. As a follow up to her Connected Communication message from the 2020 spring market, Erin O’Malley, expands on the importance of being intentional and an impactful communicator and coach.
1:00 – 2:15 pm | Room 240
Lead to Win or Lead to Fail
Join us for this no-nonsense no-fluff workshop that is as entertaining as it is helpful and inspiring. Kendra Prospero, CEO and founder of Turning the Corner, a top HR consulting firm, will lead this thought-provoking and pragmatic session while also sharing three fundamentals of a strong leader and how you can immediately apply them.
Enhancing Your Operational Excellence
9:15 – 10:30 am | Room 237
Retail Space Optimization
Expand your sales floor and increase your merchandising capacity with zero construction required. Uncover creative ways to maximize space using store fixtures and accessories, display more SKUs, encourage impulse purchases, and drive sales per square foot. Leigh Dion has been in the store fixture industry for more than 30 years and is ready to share his insights with you.
9:15 am – 10:30 pm | Room 233
Beyond COVID-19: Empowering Yourself for the Next Disaster
Patrick Hardy, the world’s leading expert in small business disaster preparedness, dives into the latest developments and regulations in occupational safety. Learn how you can to harness powerful tools to be prepared for the next disaster.
Driving Your Profitability
10:45 am – 12 pm | Room 235
The MOCE Ecommerce Program
Find out why so many are on our MOCE ecommerce program. John Henry, owner of JH Specialty, will present success stories and ways you can implement of some of the newest features, like POS integrations that feed your products, pricing and promotions on your website, local delivery, Digital Dashboard integration, and more.
1 – 2:15 pm | Room 235
LBM’s Hidden Profits Project: An Interim Report
Discover what generates the most profit for your LBM operation and which markets hold the most opportunity. Craig Webb of Webb Analytics is working with The Farnsworth Group and other resources on a comprehensive Hidden Profits Project to uncover the profit potential hidden within LBM dealers today. Get a preview of what they’ve learned so far and what they will reveal in their full report later this year.
1 – 2:15 pm | Room 237
Digital Marketing, Simplified
Strategic marketing drives more traffic and sales for your business. But the new generation of digital marketing tools can seem confusing. Join Do it Best Ecommerce Manager Ron Daniel and Consumer Marketing Sales & Service Manager Justin Hanford to uncover the easiest and most cost-effective ways for you to leverage the power of digital marketing to attract new customers while strengthening connections with your existing ones.